Return & Refund Policy
Your satisfaction — and your pet's happiness — is our priority. Because we work with multiple suppliers to bring you a curated selection of products, our return process is handled on a case-by-case basis.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and clear photos of the issue. We will arrange a replacement or issue a full refund at no cost to you.
Wrong Item Received
If you received the wrong product, please contact us within 7 days of delivery and we will make it right as quickly as possible.
General Returns
For all other return requests, please contact us within 14 days of delivery. Return eligibility varies by product and supplier. We will review your request and provide return instructions. Please do not ship items back without contacting us first.
Please note: Return shipping costs may apply depending on the reason for return and the supplier's policy.
Refunds
Approved refunds are processed to your original payment method within 5–10 business days.
Contact Us
To start a return or report an issue, please visit our Contact page and we'll respond promptly.