Refund Policy
Your peace of mind is our priority.
Your satisfaction — and your pet’s happiness — is our priority. Because we work with multiple suppliers to bring you a curated selection of products, our return process is handled on a case-by-case basis. We are committed to finding a fair and serene resolution for every concern.
Damaged or Defective
If your order arrives damaged or defective, please contact us within 7 days of delivery.
- Photo documentation required.
- Full refund or replacement at no cost.
Wrong Item Received
Received something unexpected? Let us know within 7 days of delivery.
- We prioritize making it right quickly.
- Exchange or refund options provided.
General Returns
For all other return requests (e.g., changed your mind), you have a 14-day window from the delivery date to contact us.
Please note: Return eligibility varies depending on the specific product and supplier. Return shipping costs may apply depending on the reason for return and the supplier’s policy. Please don’t ship items back without contacting us first.
Once approved, please allow 5–10 business days for the refund to reflect on your original payment method.